Shipping Policy

Effective Date: 06/26/2025
 

Thank you so much for supporting handmade pottery! Below you'll find everything you need to know about how shipping works when you order from this shop.

Processing Time

Because I am a stay-at-home mom, I deeply value flexibility and balance — both in life and in clay. While I may not always be able to ship orders the same day they’re placed, I do my best to fulfill all orders within 3 business days or less.

If I’m out of town or otherwise unavailable, I’ll always provide a clear notice about any temporary shipping delays on the website and/or Instagram.

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Shipping Carrier

All orders are shipped using Shippo, a trusted third-party shipping platform that connects to reliable carriers such as USPS, UPS, or FedEx. Shipping rates are calculated based on your location and package weight. You’ll receive a tracking number as soon as your order is on its way.

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Packaging & Breakage

Every item is carefully wrapped and packed to protect against damage during transit. Pottery is fragile, and while I do everything I can to prevent breakage, it can occasionally happen.

If anything arrives broken or damaged, please contact me immediately. I will start working on a replacement for you and submit an insurance claim through Shippo. To assist with this process, please send clear photos of the damaged item(s) and packaging.

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Domestic Shipping

I am now shipping to the US and Canada!! (All Canadian purchases are subject to carrier fees, which the buyer is responsible for upon delivery and not included in checkout)

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Questions or Concerns?

If you have any questions about your shipment or need help with a tracking number, don’t hesitate to reach out:

📧 Email: klhumphrey.024@gmail.com
📷 Instagram DM: @redfishstoneware

Thank you again for supporting handmade pottery. Your patience, kindness, and enthusiasm mean the world.