Shipping Policy

Effective Date: 06/26/2025
 

Thank you so much for supporting handmade pottery! Below you'll find everything you need to know about how shipping works when you order from this shop.

Processing Time

Because I am a stay-at-home mom, I deeply value flexibility and balance — both in life and in clay. While I may not always be able to ship orders the same day they’re placed, I do my best to fulfill all orders within 3 business days or less.

If I’m out of town or otherwise unavailable, I’ll always provide a clear notice about any temporary shipping delays on the website and/or Instagram.

​

Shipping Carrier

All orders are shipped using Shippo, a trusted third-party shipping platform that connects to reliable carriers such as USPS, UPS, or FedEx. Shipping rates are calculated based on your location and package weight. You’ll receive a tracking number as soon as your order is on its way.

​

Packaging & Breakage

Every item is carefully wrapped and packed to protect against damage during transit. Pottery is fragile, and while I do everything I can to prevent breakage, it can occasionally happen.

If anything arrives broken or damaged, please contact me immediately. I will start working on a replacement for you and submit an insurance claim through Shippo. To assist with this process, please send clear photos of the damaged item(s) and packaging.

​

Domestic Shipping

At this time, I offer shipping within the United States. If you're outside the U.S. and interested in placing an order, feel free to contact me — I’m happy to explore international shipping options on a case-by-case basis.

​

Questions or Concerns?

If you have any questions about your shipment or need help with a tracking number, don’t hesitate to reach out:

📧 Email: klhumphrey.024@gmail.com
📷 Instagram DM: @redfishstoneware

Thank you again for supporting handmade pottery. Your patience, kindness, and enthusiasm mean the world.